Information Technology Consulting
Information technology (IT) consulting services help improve the performance, scalability and competitiveness of your company through right technology enablement and usage. In IT since 2011, MetaOye can expertly guide your IT and digital transformation initiatives from strategy to implementation.
- Digital customer experience: ecommerce, immersive digital experience, digitization of in-store experience.
- Digital supply chain: demand forecasting, e-procurement, inventory and multi-channel order management.
- Digital customer service: multi-channel service desk, remote servicing, AI-powered chatbots.
- Digital work environment: daily workflow automation, team collaboration, remote work, e-learning.
Digital transformation consulting
Goal: to improve your business efficiency by planning, prioritizing and guiding your digital transformation initiatives.
Digital transformation areas:
- Assessing IT governance effectiveness and the current state of your IT environment: applications and IT infrastructure complexity, application integrations, databases and data warehouses, development infrastructure.
- Outlining a high-level IT strategy addressing business needs and aligning IT resources accordingly.
- Planning strategic initiatives to achieve the desired state: software development, modernization, migration, re-architecting activities.
- Providing investment and time estimates for each initiative.
- Prioritizing the initiatives based on the urgency of changes and expected investment return.
IT strategy consulting
Goal: to align your IT assets with current and anticipated business goals.
Service scope:
- IT policies and procedures.
- Server infrastructure.
- Network infrastructure.
- Data storage infrastructure.
- Cloud services.
- Business applications.
- Network security.
IT assessment
Goal: to find opportunities to improve the efficiency, security, compliance, and reduce the costs of your IT infrastructure.
IT components we assess:
- Diagnosing and troubleshooting IT operational inefficiencies (in supply chain management, procurement, manufacturing, service operations, ITSM, etc.).
- Analyzing current hardware, software and third-party service providers, providing comparison analysis with alternatives.
- Planning ways to improve the efficiency, speed and cost of your IT operations (automating processes, migrating IT infrastructure to the cloud, etc.).
- Building an IT change management practice.
- Setting up development infrastructure (CI/CD pipeline, issue tracking and team collaboration tools, and more).
- Enhancing the security of IT infrastructure.
IT operations consulting
Goal: to build sustainable IT capabilities able to support business plans.
Service scope:
- Planning the project life cycle.
- Budgeting and scheduling the project.
- Organizing and managing communication between project participants.
- Monitoring and enhancing project performance.
IT project and program management
Goal: to coordinate activitities within one or multiple IT projects to achieve faster project workflow and quality results.
Service scope:
- Cloud computing
- Cybersecurity
- Blockchain
- Estimating the value your technology of choice may bring.
- Planning the roadmap of technology adoption, starting from license choice to implementation specification.
- Implementing the required software.
Technology consulting
Goal: to integrate transformative digital technologies and bring disruptive changes to your business model and processes.
Disruptive technologies we work with:
Service scope:
- Analyzing your business needs and scoping software functionality.
- Deciding between a platform-based and custom solution (taking into account the budget, number of users, the existing software ecosystem, and more factors).
- If a platform-based solution is a better choice: recommending the best-fitting platform and creating a functional specification with configuration, customization and integration details.
- If a custom solution is chosen: planning a resilient architecture, prototyping the solution, and defining the required project skills and roles.
- Training for end users to ensure software adoption.
- Software support and maintenance.
Application implementation
Goal: to plan and implement business software with the best value and cost of ownership.
Service scope:
- Analyzing the cost of ownership for apps and checking for cost reduction opportunities.
- Migrating the apps to the cloud.
- Replatforming the apps.
- Re-architecting the apps to achieve easier scalability and flexibility.
- Code refactoring.
- Redesigning user experience for customers and internal users.
Application modernization
Goal: to increase business value of your existing apps.
Service scope:
- Updating functional capabilities of your apps in line with emerging business requirements and improving UX.
- Monitoring app performance.
- Resolving incidents and applying root cause analysis to prevent incident’s recurrence.
- Planning and performing application modernization activities.
- Auditing and patching app security.
Application support
Goal: to keep your business apps well-functioning and aligned with current needs.
Service scope:
- Monitoring your servers, network, data centers, cloud services, and applications.
- Fast incident troubleshooting.
- Root cause analysis and incident prevention.
- Auditing the security of your IT infrastructure and patching detected vulnerabilities.
- Help desk.
- IT infrastructure evolution.
IT infrastructure management
Goal: to ensure stability and flexibility of your IT infrastructure.
Service scope: